CRM: Case Resolution Email Note Is Showing An HTML Tag In The "Resolution" Section

(Doc ID 2101390.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Customer is seeing HTML

tag in resolution section in the email note from resolved cases.


Application version: 9.2
People Tools: 8.53.14

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms