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CRM: Case Resolution Email Note Is Showing An HTML Tag In The "Resolution" Section (Doc ID 2101390.1)

Last updated on JANUARY 31, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Customer is seeing HTML

tag in resolution section in the email note from resolved cases.


Application version: 9.2
People Tools: 8.53.14

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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