Delete Performance Evaluation Alert - Pagelets Process Without Loading (Doc ID 2101549.1)

Last updated on FEBRUARY 09, 2016

Applies to:

PeopleSoft Enterprise HCM ePerformance - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After the application of 9.1 Bundle #18 and Individual Patch, when deleting a Performance Evaluation Alert from the Alerts pagelet on Homepage, when clicking on "Home" link to refresh page, all pagelets refresh and do not update. (Remain refreshing and spinning icon runs.)

The issue can be reproduced at will with the following steps:
1. Login to SQL Developer & Run the Following Script:
  Select * From PS_UX_EP_ALERT_VW Where EP_REVIEW_STATUS <>'CA' AND EP_REVIEW_STATUS <> 'CO' order by EP_DUE_DT Desc;
2. Locate a Manager with a Performance Document Pending
3. Login as Manager with Performance Document Pending
4. Locate the Alerts Pagelet with "Performance Document Due on DD-MM"
5. Click "Delete" Icon (Trash Can)
6. Confirm in Alerts Pagelet that Former Performance Doc Alert is Removed
7. Click on "Home" Link (Top Left)
8. Page Refreshes and All Pagelets Appear to Spin and Do Not Stop


Cause

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