New Solution Added through Case Solution tab Displays Empty Details on Drilldown. (Doc ID 2103667.1)

Last updated on MARCH 17, 2016

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Create of New Solution from Case Solution tab and drill down on it after click of Attempt button, opens the Solution window with missing or empty Details.

Steps to Reproduce
1. Logon to CRM 9.2 as VP1
2. Open existing Support Case
3. Go to Solution tab and click New Solution subtab
4. Put in Details to the new solution.
5. Click on Attempt button, the new solution gets added to the Solution grid
6. Drill down on New Solution on the grid
NOTICE: Solution "Details" is empty.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms