The Address Details Displayed In Search Results For A Contact On Creating Support Case Is Different (Doc ID 2103690.1)

Last updated on OCTOBER 07, 2016

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Customer section at Add case doesn't displays the correct contact information for the person if he is contact persons for two or more companies.


STEPS:
=======
1. Go to Support
2. Select Add Case
3. Hit search button from CUSTOMER INFORMATION section
4. Look for a contact with 2 or more addresses
5. select contact from the Search Results grid
6. in CUSTOMER INFORMATION section from the new CASE, are return information from the PRIMARY address


Cause

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