Quality Management: Defect Related Cases Are Not Actually Deleted. (Doc ID 2104777.1)

Last updated on FEBRUARY 15, 2016

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When any case is related to a defect and user is trying to deleted any case from related actions page, the cases are not deleted.

STEPS:

1. Main Menu > Quality Management -> Search Defects
2. Click on the one Defect in the Search result
3. Click on the Related Actions tab and Click on the Delete one existing
Case and Click on the Save button.
4. Now click on the other tab and come back to the ¿Related Actions¿ page.
The Case is present which was deleted earlier.
5. The Issue is the Deleted Case can be visible in the page.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms