Issue In Person Component When Using Same Phone And/Or Email (Doc ID 2106364.1)

Last updated on FEBRUARY 12, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.


For a Person, if same phone number/email ID value is provided in different contact info entries, on modifying any one of them, other contact info entry also reflects the same value.


The issue can be reproduced at will with the following steps:

1. Navigate to Main Menu -> Customers CRM -> Add Person
2. Provide values as shown in attached document
3. Save the values.
4. Modify phone number for 'Business¿ contact info.
5. Save the component and search for the same person ID. Same phone number values are displayed in home as well as business contact info entries.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms