CRM: When Viewing Category/Type/Detail Values, The Fields For Type Show Wrong Values

(Doc ID 2106421.1)

Last updated on FEBRUARY 15, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

When Viewing CATEGORY/TYPE/DETAIL values on CTD Setup page, the fields for TYPE show wrong values


STEPS

1. Navigate to SetUp CRM - Product Related > Call Center > Category/Type/Detail
2. Select a category with at least 2 Specialty Types
Select the second Specialty Type: Issue
3. on Issue tab, select value for "SHORT NAME" and it will populate automatically "Self Service Description" and "Long Description" fields


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms