ELM: Approval Chain Not Updated When Coming From The Pending Approval Pagelet (Doc ID 2106690.1)

Last updated on JUNE 21, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ELM: Approval chain not updated when coming from the pending approval pagelet

When user goes to an approval of an enrollment from the pending approval pagelet on the homepage , user can approve or deny a request for enrollment.
When doing this in both situations the transaction is approved or denied, but the approval chain on the page is not updated and neither is the approval status (remains on pending).


For the end user it looks like it didn't work while in reality the transaction was successfully approved or denied.


STEPS
-----------------------
1. For a learner Enroll in a course that needs manager approval:
2. As manager go to the learning dashboard and click on the title in the Pending Approvals pagelet
3.Now approve the transaction from the modal window opened (by clicking approve button)

Transaction is approved and a message is shown: “Your transaction is successfully processed”. Though the status of the transaction is still “Pending” and the approval chain is not updated


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms