ELM: Duplicate Approval Notifications In Case An Event Has Two Different Templates Based On The LE
(Doc ID 2106722.1)
Last updated on AUGUST 15, 2017
Applies to:PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.
Statement Of Issue:
Duplicate email notifications has been generated for learner and manager when multiple learning environments configured.
The issue can be reproduced at will with the following steps:
1. Create two notification template for an event id. These two templates
differ only in learning environment i.e. for persons with different learning environment different templates should be triggered. For example ¿ for event
id: LM_ENRLMT_PDAPPRV_ILT create two templates both for learner and manager for North America and Asia Pacific learning environment.
2. Now, learner enrolls learner in a course which requires manager approval
3. Run LM_NOTIFY process
4. You will see that the learner and manager receive duplicate emails.
5. By default they should receive only one according to their learning environment.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!