ELM: Duplicate Approval Notifications In Case An Event Has Two Different Templates Based On The LE (Doc ID 2106722.1)

Last updated on AUGUST 15, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Statement Of Issue:

 Duplicate email notifications has been generated for learner and manager when multiple learning environments configured.



Replication Steps:

The issue can be reproduced at will with the following steps:
1. Create two notification template for an event id. These two templates
differ only in learning environment i.e. for persons with different learning environment different templates should be triggered. For example ¿ for event
id: LM_ENRLMT_PDAPPRV_ILT create two templates both for learner and manager for North America and Asia Pacific learning environment.
2. Now, learner enrolls learner in a course which requires manager approval
3. Run LM_NOTIFY process
4. You will see that the learner and manager receive duplicate emails.
5. By default they should receive only one according to their learning environment.




Cause

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