EBI9.1+: Incorrect Credit Card Details And Settlement History On The Credit Card Worksheet Page (Doc ID 2107149.1)

Last updated on JUNE 13, 2016

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Credit Card processing

ACTUAL BEHAVIOR
---------------
When two deposit id under different BU is created. One is online and one is using credit card process. Under update credit card worksheet history it shows incorrect deposit details.

EXPECTED BEHAVIOR
-----------------------
Credit card details should match the original deposit.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Create two pending items with credit card payment method,  BU as US001 and CAN01. Post both groups.
  2. Run credit card process for US001 it will create worksheet, settle this credit card payment manually.
  3. Run credit card process for CAN01 make sure it will create same deposit id. Once process runs goto credit card worksheet and check credit card details. Settlement history shows the settlement details from US001 deposit id which is already settle.


BUSINESS IMPACT
-----------------------
Settlement history shows incorrect settlement.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms