POI Data Not Appearing On "Search For Worker And Person of Interest" Page Also Known As The HRHD 360 View Page (Doc ID 2109250.1)

Last updated on JULY 24, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

POI data not appearing on "Search for Worker and POI" in CRM HRHD 360 View page.

Steps to Reproduce:
Main Menu > HRHD 360 Degree View

- Search by EMPLID or the person's name.  

- Hit SEARCH.   The user is brought back to a blank HRHD 360 Degree View search page.

- NOTE:  If you select "Advanced Search" link and search for the POI, then the row will appear at the bottom.   Click on the row to open it brings the user back to a blank search page.

- NOTE:  Worker search on HRHD 360 Degree View search page....works fine.  Workers are returned on the HRHD 360 Degree View page.  The issue is only with POIs - Person of Interest

Cause

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