EAR9.2:Error(6030,138) When Providing a Dispute Amount in View/Update Item Detail page For Closed Item (Doc ID 2109452.1)

Last updated on FEBRUARY 23, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Accounts and Balances

When attempting to provide a Dispute Amount in View/Update Item Detail page,
the following error occurs.

ERROR
-----------------------
Entry amount cannot be less than disputed amount(6030,138)
Cannot assign a disputed amount that is greater than the item amount.


Steps To Replicate
-----------------------

  1. Navigate to Main Menu > Accounts Receivable > Customer Accounts > Item Information > View/Update Item Details.
  2. Locate any closed item.
  3. Flag the item in dispute, assign the reason code and add the dispute amount.
  4. Save the page and see the error.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms