Find Learning Search Results Not Populating Via Manager Self Service Under Team Members While Enrolling Direct Reports

(Doc ID 2110344.1)

Last updated on JULY 26, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue :  Find Learning search Results not Populating via Manage Self Service ->Team Members while Enrolling Direct Reports when the ACTIVITY count is >300

            The search Results  that are to be displayed are not populating, where as it is populating via other Navigations like directly accessing Find Learning.

            Navigation where search results are populating.

            1)  Main Menu -> Manager Self Service -> Team Learning -> Find Learning
            2)  Main Menu -> Self Service -> Learning -> Find Learning

ERROR
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No results found. Enter new search criteria or for additional search options, navigate to Advanced Search.


STEPS
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Make sure there should be more than 300 activities to be searched.

1)Login as Manager in ELM 9.2 Tools Version 8.54.

2)Navigate to Main Menu -> Manager Self Service -> Team Learning -> Team Members.

3)Under Team Members Direct Reports will be present, click on one or two or all reports.

4)Choose the Group actions as Enroll, Click on GO Button

5)The Find Learning Page is Displayed with No Search Results Found. (This is happening only for "ENROLL" for all all other actions say for example "Register" it is working fine.



Cause

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