The Customer Account Balances Pagelet Does Not Display any Data on the CSR Desktop

(Doc ID 2111197.1)

Last updated on JUNE 15, 2017

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The Customer Account Balances pagelet does not display any data on the CSR Desktop (navigation: Order Management, CSR Desktop).

Steps to reproduce the issue:
1.  Navigate to Order Management, CSR Desktop
2.  Customer Balances section does not show any data.

Cause

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