When Attachments Are Added to Email Notifications for Offer Letter or other notifications, the Attachments are Sometimes Not Received (Doc ID 2111816.1)

Last updated on AUGUST 02, 2016

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms



Email notifications such as Offer Letter in Talent Acquisition Manager are received without all the attachments. Sometimes attachments are received and sometimes not. Where there is more than one attachment, only one is received.

EXPECTED AND ACTUAL BEHAVIOR:
----------------------------------
Expected: email should have attachments associated to the email, when opened by the recipient.
Actual: The following error is found on the PeopleCode trace.


ERROR MESSAGE
-----------------------
Error in reading file specified by 'FilePath' field. Error: IOException while sending message:JavaMail Error: IOExecption while sending message. \nStack Trace:\njavax.mail.MessagingException:IOException whhile sending message; nested exception is: java.io.FileNotFoundException: /appl/psft/swt/cfg/swth9prd/appserv/SWTH9PR1/Files/Route/7631/Barbara_Finger_Resumes_25016.doc (No such File or directory)  at com.sun.mail.smtpSMTPTransport.sendMessage(SMPTTransport.java:1141
  at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send (MCFOutboundEmail.java:1183)
  at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send (MCFOutboundEmail.java:1523)
Caused by : java.io.FileNotFou (106023808,124) EMAIL_MSG.EMAIL_GUARANTEED.OnExecute Name:OnNotify PCPC:7608 Statement:139

Due to this issue, applicants do not get the attachment that contains offer details and other company information that is sent with an Offer letter.

Cause

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