E-PORTAL: Add to My Links URL with special characters incorrectly created in Unified Navigation/multilanguage environment

(Doc ID 2112000.1)

Last updated on MARCH 01, 2016

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

 On a Portal Interaction HUB 9.1 / PeopleTools 8.53 multilanguage environment setup with Unified Navigation between Portal and HRMS 9.2 PUM 6 / PeopleTools 8.53, the following issue occurs:
- adding to My Links a page from the content environment (HRMS) with it's name containing special characters (e.g.: "Données d'emploi", "Afficheur d'arbres") would construct the Address URL incorrectly, as not all the special characters are encoded in the final URL.

The general flow of events is when the customer wants to login into the Portal system in French for example and add the pages 'Afficheur d'arbres' and 'Données d'emploi' from the content provider (HRMS) system to My Links, within the Portal environment. Adding any of these pages to My Links and then clicking on each link from Menu > My Links would not trigger any action, as nothing happens and the links are not working.

Cause

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