EAR9.2: Error 'Accounting Entries Are Out of Balance (6030,20)' is Triggered When Modifying User Line for a Payment or Maintenance Worksheet. (Doc ID 2112064.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Accounts and Balances

When attempting to modify User Line for a payment or maintenance write-off transaction,
the following error occurs.

ERROR
-----------------------
Accounting entries are out of balance (6030,20)

In order for the accounting entries to be balanced for a group, all of the accounting entries you have created must be balanced. This message reminds you that you have created some unbalanced accounting entries. You may save the entries, but you will need to take actions to ensure the accounting entries are in balance before they can be posted or delete the accounting entries and let posting create the accounting entries.

STEPS
-----------------------
The issue can be reproduced at will for Maintenance Worksheet with the following steps:

  1. Open System Function ID MT-03 and make sure Account is NOT defined and ‘Entries Must Balance’ is NOT checked.
  2. Build maintenance worksheet.
  3. Write-off item.
  4. Create/Review Entries.
  5. At this moment Amount and Account for user line is blank, this is correct.
  6. Enter amount and Account.
  7. Save worksheet and error is triggered.

The issue can be reproduced at will for Payment Worksheet with the following steps:

  1. Open System Function ID WS-09 and make sure Account is NOT defined and ‘Entries Must Balance’ is NOT checked.
  2. Build payment worksheet.
  3. Write-off item.
  4. Create/Review Entries.
  5. At this moment Amount and Account for user line is blank, this is correct.
  6. Enter amount and Account.
  7. Save worksheet and error is triggered.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot modify accounting entries for Maintenance and Payment worksheets and also cannot post any Maintenance and Payment worksheets.

Cause

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