Change of Assign Person value on Call Center Business Unit configuration produces a Warning Message (Doc ID 2112127.1)

Last updated on MARCH 01, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to change the Call Center Business Unit options configuration for 'Assign Person', warning message is returned.

Warning Message:
The options selected in the Case Assignment are incorrect.
If the Case Assignment for the Person has the Default radio button checked then the only options for the Provider Group is Default or None.

Steps to Reproduce:
1. Navigate to Setup CRM - Business Unit Related - Call Center Business Unit
2. Open BU
3. Go to Options tab
4. Change Assign Person value from “No automatic assignment’ to ‘Assign agent entering the case’



Cause

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