My Oracle Support Banner

EAR 9.2 Automatic Maintenance Not Offsetting Unique Debit/Credit Using Item Balance (Doc ID 2112247.1)

Last updated on OCTOBER 07, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Automatic Maintenance Image 11

ACTUAL BEHAVIOR
---------------
AR - Auto Maintenance not offsetting debits with credits: Automaintenance method set for item balance = item balance with Customer Level = N, and Match type = one to one. We have staged matching Debit memos and Credit Memos.

EXPECTED BEHAVIOR
-----------------------
When debit/credit amounts are unique for a customer within a Business Unit a match group should be created

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Automatic Maintenance using Item balance and All Match type
2. Create unique debit/credit amount for 1 customer
3. Run Automatic maintenance process

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot offset items.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.