Post Write-off Doesn't Use The Default Service Indicator Reason Code From The Service Indicator Table

(Doc ID 2112664.1)

Last updated on JULY 12, 2016

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

On CS 9, the specified Service Indicator Code is properly populated but an incorrect Reason Code is populated when Posting a Write-Off.

EXPECTED BEHAVIOR
-----------------------
It is expected the correct Service Indicator Reason Code will be populated when Posting a Write Off.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Post a student Write-Off (Main Menu > Student Financials > Collections > Write Offs > Post Student Write-Off)
  2. check the Service Indicator and the reason code is incorrect

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms