EEX9.2: User Gets Send Back For Revision Email When Delegate Withdraws Expense Report (Doc ID 2113300.1)

Last updated on MARCH 07, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Email notification when withdraw an Expense Report uses Send Back template.

Steps:
-------
1) MGR1 is HR Supervisor of EXA1.
2) EXS1 is delegate for EXA1.
3) EXA1 creates and submits Expense Report for approval.
4) EXS1 withdraws the Expense Report.

Actual result:
----------------
EXA1 receives Send Back for Revision email notification. No email to MGR1.

Expected result:
------------------
MGR1 should get Withdrawal email notification.



Please see replication steps document for more details.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms