EAR 9.2: ARUPDATE Job, Process AR_UPDATE2 Process Ran For Over 6 Hours At AR_REV_EST.BIDST.CA_DST When Posting Payment Worksheet (Doc ID 2114862.1)

Last updated on JULY 11, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM 15 version, AR Update - Posting

ACTUAL BEHAVIOR
---------------
AR_UPDATE2 is running over 6 hours sometime getting stuck at AR_REV_EST.BIDST.CA_DST

EXPECTED BEHAVIOR
-----------------------
No process should take this long.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Create a Regular Deposit
  2. Create payment work sheet
  3. Update Payment Work sheet (select any existing item created from Billing interface)
  4. Finalize work sheet ( set Batch Standard)
  5. Run Receivables update process.


BUSINESS IMPACT
-----------------------
Performance of this process is not acceptable.

Cause

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