Email Worksplace , Response Tab Shows Extra Space In Between The Lines (Doc ID 2116529.1)

Last updated on MAY 02, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

At Email Workspace, Response tab, system shows additional space between the lines.


Bug 21457884 - ERMS OUTBOUND NOTIFICATION HAS HTML TAGS WHEN HISTORY TEMPLATE IS USED

  2. Sequence of events :
  1) Send the test email using the Thunder Bird
  2) It will get process and can see in the Search Inbound Email
  3) Create case for that email
  4) Add Note to the Case , and email that Note
  5) Select "Reply to Existing Email"
  6) It will take to "Response" tab of Email Workspace
  7) In the Message area you can see extra space in between the lines.



Cause

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