EGL9.2: After Adding an 'On Cancel' Event to the Transaction Configuration for FormApproval no Email and Worklist Entry are Generated When User is Canceling Any of the Forms. (Doc ID 2117130.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Functionality

ACTUAL BEHAVIOR
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After adding an On Cancel event to the Transaction Configuration for FormApproval no email and worklist entry are generated when I cancel any of the forms.

EXPECTED BEHAVIOR
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Email and worklist entry should be generated after adding an On Cancel event to the Transaction Configuration for FormApproval.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Open Transaction Configuration for FormApproval and add event ‘On Cancel’.
  2. Design a Form and activate it.
  3. Fill in a Form and save it.
  4. Submit Form for approval.
  5. Email and worklist entry is triggered for approval.
  6. Cancel Approval.
  7. No email and worklist entry is triggered for cancel approval.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, approvers are not notified when a Form was canceled.

Cause

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