Last updated on MARCH 16, 2016
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.
When at Subtemplate ,If Term has a "Title"and select the option "Is the element body repeated ? " and have Title for Terms it cause formatting issue while sending email
Sequence of events :
1) Main Menu > Set Up CRM > Common Definitions > Correspondence > Subtemplate
2) Select the Option "select the option "Is the element body repeated ? "
3) Add the Title for Terms
4) At Case page and two notes
5) select those two notes and click on Email
6) Template will get loaded
7) Formatting issue can see "Preview" of email template
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