CRM 9.2 Image Element Contains No ALT Attribute in My Task page

(Doc ID 2117594.1)

Last updated on MARCH 28, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


In CRM 9.2, under Main Menu -> My Task page, some of the IMG elements contain no ALT attribute or Non-decorative IMG element contains empty ALT attribute. This issue is detected by compliance software used for ADA(American with Disability Act) testing and the My Task page is failing to adhere the ADA policies.

1. Login to PIA
2. Go to Main Menu > My Tasks page and inspect the left hand side folder images (Firefox > Inspect Element)
3. The alt attribute for the <img> HTML elements is set as empty - example below:

"<img height="12" width="15" border="0" alt="" src="/cs/C920ZXZX/cache/PT_TREE_END_NODE_1.gif">'


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