CRM: RB_TSK_NOTE.ROW_ADDED_DTTM Is Updated When Task Is Reassigned (Doc ID 2118673.1)

Last updated on MARCH 28, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


After reassigning a task to a new worker, "Date Added" field from the last note from the task is updated with a new date/time value


Replication Steps:

1. go to HelpDesk
2. go to Search Change Requests
3. open a Task
4. go to Notes tab to see the last Date Added note
5. go back to "Task Details" tab and reassign the task
6. when you go to Notes tab, Date Added value from the last task is modified;

This issue can be replicate on CRM 9.1 and CRM 9.2

Cause

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