EAR9.1+:Credit Transferred Items Not Getting Included In Credit/On Account Total On Collections Workbench (Doc ID 2119508.1)

Last updated on JULY 12, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Credit (MCs or CRs) or On Account items when transferred to a different account do not get included in the totals (On Account/Credit) on the Collections Workbench.  The On Account and Credit totals on the collections workbench need to include the amounts for transferred items.

The issue can be reproduced at will with the following steps:

  1. Create a credit item for US001, Customer 1009
  2. Create a payment for US001/1009 and put it on account
  3. Run ARUPDATE
  4. Transfer the items from customer 1009 to customer USA06
  5. Go to the Collection Workbench and check customer 1009 to verify both items have been transferred - The On Account and Credit Memo totals incorrectly show as zero

Due to this issue, users cannot easily determine the totals on the collections workbench.



Cause

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