Invoice With Header Level Approval and Denied By Supplier Cannot Be Resubmitted Without Making Adjustment (Doc ID 2120413.1)

Last updated on DECEMBER 13, 2016

Applies to:

PeopleSoft Enterprise SCM Services Procurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On Manage Invoices page, if an invoice in "Denied by Supplier" status is selected without making adjustments and "Submit" button is clicked, the invoice is not submitted to supplier. If they then delete a line and click Submit, it still does not change.  It will change if a comment is added or
the line qty is changed.

STEPS
1.Create an Invoice
2.Submit for Approval to Supplier (setup on the Services Supplier Setup
3. Login as Supplier and deny the approval
4. Login as enterprise and attempt to resubmit the invoice or delete a line and submit
(see attached for detailed replication steps)

Changes

For Line approval, when an Invoice is Denied by the Supplier, the design of the system is that a line on the invoice must be edited to allow that Invoice to be resubmitted. This can be as simple as a Justification Comment as to why the Invoice is being resubmitted, but something must have an edit done. Deleting a line will not work.

With the fix associated to this document, if the Invoice has header level approval and it is denied and re-submitted, we will throw a message “Re-Submitting will retrigger the workflow. Do you want to continue?”
If the user chooses “Yes” , it will retrigger the workflow

Cause

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