E-PORTAL: Remote Workcenter Left Side Pagelets Not Displaying When Navigating Through Unified Navigation (Doc ID 2121652.1)

Last updated on MARCH 29, 2016

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Remote Workcenter left side pagelets not displaying when using Unified Navigation. This works fine when going directly to the Content Provider database and retrieving the Workcenter

EXPECTED BEHAVIOR
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The left side pagelets should appear

STEPS
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The issue can be reproduced at will with the following steps:
Login to PIH and navigate to Accounts Payable Workcenter. Dashboard view only showing on page. Pagelets navigation on left is missing.
If logged in to Finance directly, the Accounts Payable Workcenter showing correctly.
This issue impacting all Remote Workcenters in PIH

Cause

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