E-AWE: Incorrect Or No Approval History Showing (AWE) On Status Monitor With View History, Or Awaiting Further Approvals Upon Submission (Doc ID 2121853.1)

Last updated on MARCH 29, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
PeopleSoft Enterprise FIN Payables - Version 9.2 and later
PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 8.53 version, FSCM 9.2 Pi 7 Approval Framework Workflow using Voucher Approval

ACTUAL BEHAVIOR
---------------
Reporting site has experienced several examples where the incorrect Approval History is showing, both appear to have denials. Attached are 2 examples:

1) Voucher Approval Status = Approved, but Denied Approval History is shown
2) Voucher Approval Status = Approved, but no Approval History is shown.

EXPECTED BEHAVIOR
-----------------------
The expectation is that the Approval History will be correct and able to be seen from Approval History link on Vouchers > Add/Update > Regular Entry page.

STEPS
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The issue can be reproduced intermittently with the following steps:
1. Create Voucher.
2. Deny Voucher.
3. Approve adjusted Voucher.
4. Perform Approval History from Voucher page.


Cause

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