E-AWE: Incorrect Or No Approval History Showing (AWE) On Status Monitor With View History, Or Awaiting Further Approvals Upon Submission

(Doc ID 2121853.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On :, FSCM 9.2 Pi 7 through 14 Approval Framework Workflow using Voucher Approval Transaction (This issue could also be seen on HCM 9.2 prior to Pi 18)

Reporting site has experienced several examples where the incorrect Approval History is showing, both appear to have denials. Attached are 2 examples:

1) Voucher Approval Status = Approved, but Denied Approval History is shown
2) Voucher Approval Status = Approved, but no Approval History is shown.

The expectation is that the Approval History will be correct and able to be seen from Approval History link on Vouchers > Add/Update > Regular Entry page.

The issue can be reproduced intermittently with the following steps:
1. Create Voucher.
2. Deny Voucher.
3. Approve adjusted Voucher.
4. Perform Approval History from Voucher page.


Cause

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