E-AWE: Notification And Escalation (NEM) Process Is Not Reassigning Approval Per Timeout Option Reassign To Specific User ID

(Doc ID 2121858.1)

Last updated on JANUARY 09, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.1 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
PeopleSoft Enterprise SCM Purchasing - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 8.51 version, FSCM 9.1 Approval Framework (AWE), Notification and Escalation Processing (NEM) ECB#13

Using PurchaseOrder Transaction with NEM to Notify Participants using User LIst, and to Reassign directly to User ID.

The Path Timeout Options are configured to do a Reassign to specific OPRID, With both On Escalate & On Reassign set to Channel Worklist, like so;

Timeout options, l

*Escalate Option Hours Reassign to User List
Notify Participant 1 PO_REQUESTER
Notify Participant 1 PO_WF_LEVEL1
Notify Participant 1 PO_WF_LEVEL2
Reassign Approval 2 VP1

When the time is reached to Reassign to Oprid, the Status Monitor correctly shows the Approval was reassigned, as seen with Comments expanded;

  System at 03/25/16 - 10:04 AM
Reassigned from CHRISBAKER to VP1 (18081,2022)

However, no Worklist is generated.

Expectation is that Worklist will be generated for Reassigned Approvals and go to the Oprid the transaction was reassigned to.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure timeout options on path as defined above.
2. Submit Purchase Order.
3. Wait the time to expire.
4. Run the NEM process.
5. Review Monitor Approval, verified that Approval was Reassigned.
6. Review the PS_EOAW_WL & PSWORKLIST tables, and see that no new Worklist was generated for User approval was reassigned to.


Cause

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