ELM 9.2: Notification Template Variables For Approver And Requester Not Displayed on Email Notifications (Doc ID 2125079.1)

Last updated on APRIL 07, 2016

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


ELM 9.2 Notification Template Variables for Approver and Requester not displayed on Email Notifications.
 

Steps to Replicate Issue:
  1.Log in as Administrator – PS
  2. And clone delivered Notification  LM_ENRLMT_DPDNED_ILT to new name TST_ENRLMT_DPDNED_ILT
  3. Then, update the Message text and add   %REQ_DISP_NAME, %REQ_FIRST_NAME, and %REQ_LAST_NAME.  
       For example:  Requester -Display Name - %REQ_DISP_NAME
  4.  Then, navigate to Main Menu > Enterprise Learning> Notifications > Configure Notifications
        and update the configuration LM_ENRLMT_DPDNED_ILT  to use the custom notification TST_ENRLMT_DPDNED_ILT
  5. Sign in as Learner and drop the course
  6. Log in as Administrator and run LM_NOTIFY process and notice the email Notification the Learner received does not contain the Requester -Display Name - %REQ_DISP_NAME.

Cause

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