Approval Framework Sends Multiple Emails Per Requisition Line (Doc ID 2127116.1)

Last updated on JUNE 13, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Approvers are receiving an email for each line in a transaction for requisitions, PO changes and budget transfers. We have been using AWE since 2013 in this manner and have made no changes to the setup. They have always received 1 email for a transaction regardless of the number of lines.
 

Steps to reproduce the issue:
1. Create a new requisition for two lines
2. Submit it for approval and make sure that the same approver for both lines
3. Approver received two E-mails per requisition lines


Cause

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