Parent Plus Loans are Sporadically Refunded to the Student Even Though the Parent is the Designated REFUND_EMPLID

(Doc ID 2127251.1)

Last updated on AUGUST 24, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On Campus Solutions 9. 

A parent plus loan that should be refunded to the parent is being sent to the student in some instances.

It is expected that when the parent loan is appropriately setup with the REFUND_EMPLID of the parent the refund should go to the parent, not the student.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Refund the excess at Student Financials > Refund > Student Refunds.

 

Cause

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