Activity Guide Updating DOM Unsuccessful Errors (Doc ID 2127626.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

After applying Patch: 20916072 - POC-920329-01: NEXT BUTTON IS NOT ENABLED ON COMPLETION OF ACTION ITEM, users get Activity Guide DOM errors, including the following:

ERROR
=====
Updating DOM Unsuccessful Error - TypeError: Unable to get property "id" of undefined or null reference
Updating DOM Unsuccessful: Error/typeerror:doc.getELEMENTBYLD[...]isNULL
Updating DOM Unsuccessful:Error-Type.flyout is null

STEPS
=====
The issue can be reproduced at will with the following steps:

1. First error, for students with this error the activity guide successfully loads; however, they get a DOM error when trying to proceed from the first step.  They click "Mark as Complete" and "Next" does not highlight. Some students successfully get past this error by leaving the activity guide and returning; however, some students cannot proceed even after leaving and returning to the activity guide.


Page = SCC_TM_LAUNCH; https://<server name>/psp/CSQNA/EMPLOYEE/HRMS/c/SCC_TASK_MGMT.SCC_TM_WORKCENTER.GBL?Page=SCC_TM_WORKCENTER&Action=U&CONTEXTIDPARAMS=TEMPLATE_ID:PE_PREREG1&CONTEXTIDPARAMS=INSTANCE_ID:PE_PREREG12076&replaceCurrentTopWindow=Y
First Error: Updating DOM Unsuccessful Error - TypeError: Unable to get property "id" of undefined or null reference

2. Second error, for students with this error the activity guide successfully loads and they can progress to step 6 of seven steps. Step 6 is an agreement. Students cannot progress past this step due to the DOM error. Not all students receive this error.  For those that do, none can proceed even after leaving and returning to activity guide.

SCC_TM_AGREEMENT1; https://<server name>/psp/CSQNA/EMPLOYEE/HRMS/c/SCC_TASK_MGMT.SCC_TM_WORKCENTER.GBL?Page=SCC_TM_WORKCENTER&Action=U&CONTEXTIDPARAMS=TEMPLATE_ID:PE_PREREG1&CONTEXTIDPARAMS=INSTANCE_ID:PE_PREREG12076&replaceCurrentTopWindow=Y
Second Error: Updating DOM Unsuccessful: Error/typeerror:doc.getELEMENTBYLD[...]isNULL

3. Updating DOM Unsuccessful:Error-Type.flyout is null

Cause

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