E-PORTAL: Activity Guide DOM Error (Doc ID 2128133.1)

Last updated on AUGUST 05, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms


On: PeopleSoft Enterprise CS Campus Community 9 Bundle #39 / HRMS Bundle #26; Frameworks; Task Management; Activity Guides; PeopleTools Patch Level: 8.54.07
Variety of browsers: IE, Chrome Version 48.0.2564.116 (64-bit), Firefox 32.

Activity Guide DOM Errors

ERROR
=======
Updating DOM Unsuccessful Error - TypeError: Unable to get property "id" of undefined or null reference
Updating DOM Unsuccessful: Error/typeerror:doc.getELEMENTBYLD[...]isNULL
Updating DOM Unsuccessful:Error-Type.flyout is null

STEPS
======
The issue can be reproduced at will with the following steps:

1. First error, for users with this error the activity guide successfully loads; however, they get a DOM error when trying to proceed from the first step, they click "Mark as Complete" and "Next" does not highlight. Some users successfully get past this error by leaving the activity guide and returning; however, some users cannot proceed even after leaving and returning to the activity guide.
Page = SCC_TM_LAUNCH; https://*.*.*.*/psp/CSQNA/EMPLOYEE/HRMS/c/SCC_TASK_MGMT.SCC_TM_WORKCENTER.GBL?Page=SCC_TM_WORKCENTER&Action=U&CONTEXTIDPARAMS=TEMPLATE_ID:PE_PREREG1&CONTEXTIDPARAMS=INSTANCE_ID:PE_PREREG12076&replaceCurrentTopWindow=Y
First Error: Updating DOM Unsuccessful Error - TypeError: Unable to get property "id" of undefined or null reference

2. Second error, for users with this error the activity guide successfully loads and they can progress to step 6 of seven steps. Step 6 is an agreement. Users cannot progress past this step due to the DOM error. Not all users receive this error; those that do, zero can proceed even after leaving and returning to activity guide.
SCC_TM_AGREEMENT1; https://*.*.*.*/psp/CSQNA/EMPLOYEE/HRMS/c/SCC_TASK_MGMT.SCC_TM_WORKCENTER.GBL?Page=SCC_TM_WORKCENTER&Action=U&CONTEXTIDPARAMS=TEMPLATE_ID:PE_PREREG1&CONTEXTIDPARAMS=INSTANCE_ID:PE_PREREG12076&replaceCurrentTopWindow=Y
Second Error: Updating DOM Unsuccessful: Error/typeerror:doc.getELEMENTBYLD[...]isNULL

3. Updating DOM Unsuccessful:Error-Type.flyout is null

Note: Are any users able to complete an Activity Guide? => So far yes after restarting the activity guide, logging out and back in, or by using a different browser.



Cause

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