ELT9.2: Timesheet Freezes When Attempting To Submit Time For Some Employees.

(Doc ID 2128819.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Time Reporting

ACTUAL BEHAVIOR
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Timesheet freezes when attempting to submit time for some employees.

Timesheet screen freezes (spinning wheel) after clicking the submit button for certain employees. Application times out and no time can be entered for the employee. Have not found any workaround.

Sequence of events: Enter the timesheet either as the employee or through manager self service. Enter time and TRC and click the submit button. Cannot determine how many are affected but we currently have two with the problem.

Trace (attached) indicates infinite loop in application package HCSC_DELEGATION.CONTROLLER.DelegationController.OnExecute.

Problem employees have multiple jobs but not all multiple job employees are affected.

We are currently testing PUM16 in our TEST environment. This issue is delaying testing and threatens our timeline for migrating PUM16 to PISU9J.

Cause

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