Edit Address Causes Data Entry to Be Lost When OK Button Selected (Doc ID 2130560.1)

Last updated on APRIL 26, 2016

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When entering an incorrect format for a European postal code, a message pops-up to edit the address.  After clicking the "OK" button warning message, all the information entered is lost and cannot be edited.

The issue can be replicated at will with the following steps:
1. Login as PS in Fluid Mode
2. Go to ESS > Personal Details Tile > Address
3. Change current address to Belgium
4. Add Postal code with incorrect format. Click Save
5. Pop-up message appears saying that the format of the postal code is not correct
6. Click OK. The data entry page disappears and user is returned to the original page. Data entry in progress is lost.

Cause

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