Could not execute the method HRCD_COMPANY_DIRECTORY:ControllerOrgViewer.%2. (18028,405) Error while accessing Preferences on Org Chart viewer (Doc ID 2130935.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue : When accessing the preferences / personalizations of the Org Chart viewer of the Company Directory, user faces below error message:

Error: Could not execute the method HRCD_COMPANY_DIRECTORY:ControllerOrgViewer.%2. (18028,405)
EO.ApplicationClass.ClassLoader.OnExecute Name:getClass PCPC:1120
Statement:25 Called from:HRCD_CO_DIRECTORY.GBL.PreBuild Statement.

The issue can be reproduced at will with the following steps:
1) Navigate to Company Directory
2) Click Preferences link and swap the initial view (either org chart view or profile first)
3) Click on Home
4) Access the Company Directory
5) System Error received over email (Mailerror Report on appsrv configured)

Error: Could not execute the method HRCD_COMPANY_DIRECTORY:ControllerOrgViewer.%2. (18028,405)
EO.ApplicationClass.ClassLoader.OnExecute Name:getClass PCPC:1120
Statement:25 Called from:HRCD_CO_DIRECTORY.GBL.PreBuild Statement.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms