E-PIA: The CRM 'Look Up Assigned To' Modal Window Size Increases Horizontally On Clicking 'Look Up' Button. (Doc ID 2132161.1)

Last updated on APRIL 28, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

The 'Look Up Assigned To' pop-up window size increases horizontally on clicking 'Look Up' button.

For the first lookup, Modal window increases in size horizontally every time lookup is pressed.
Afterwards, if Lookup is reselected, it no longer increases in size but shifts to the left every time pressed.

Steps to Reproduce:
1) Log in to CRM env
2) Click the main menu, 'HelpDesk' folder, 'Search Cases - HR Helpdesk' component.
3) Click the 'Search' button.
4) Open a case
5) Click the 'Assigned To' lookup icon.
6) Click the 'Look Up' button. (try clicking the button multiple times.)

Changes

 No changes required. Can be reproduced with delivered settings

Cause

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