eBen: Abort: PSAFFIRM(pKeyBuf != NULL) Error in Benefits Summary Page with PT 8.55 (Doc ID 2132254.1)

Last updated on JULY 14, 2016

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When trying to update 401k percentage through self-service Users get kicked out of system with the error:

PeopleSoft error report: Abort: PSAFFIRM(pKeyBuf != NULL) failed at /vob/peopletools/src/psbufapi/bufctx.cpp, line 445. Processing will abort.

Occurs in HCM 9.2, Image 16 and 17, Tools 8.55.x.

Navigation: Employee Self Service\Benefits tile.
From the fuild Benefits Summary select 401(k).

Cause

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