Agent to Agent Chat Accept Mode Manual is not Accepting Automatically. (Doc ID 2132461.1)

Last updated on APRIL 29, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 and later
Information in this document applies to any platform.

Symptoms

For the agent to agent chat, set the popup mode as automatic, and accept mode as manual.
When testing, the accept mode is still automatic.

Cause

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