Not Able To Relate Solution To CTD (Doc ID 2132476.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

STEPS
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The issue can be reproduced at will with the following steps:

Not able to relate solution to CTD

Menu-->Solution-->Search Solution--> Related action tab.

When trying to relate to CTD values it says details is required field.

As per our configuration setup we have only categories and types. We have not defined details.

Cause

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