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Disburse Aid Page 'Disbursement' Button Kicks Users out of System (Doc ID 2133632.1)

Last updated on SEPTEMBER 01, 2018

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
When running on-line disbursement from the Disburse Aid page - or Disburse Aid with Override - users are kicked out of the system. On the app server, this is represented by the following message:
PSPAL: Abort: Unexpected signal received
PSPAL: Abort: Location: /vob/peopletools/src/pspal/exception_sigaction.cpp:520: RecoverableSignalHandler
PSPAL: Abort: Generating process state report to /opt/apps/psoft/tst854/sc/cs/appserv/CSTSTSC/LOGS/PSAPPSRV.4293/process_state.txt

EXPECTED BEHAVIOR
-----------------------
The process should complete normally without users getting kicked out

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Disburse Aid page
2. Authorize
3. Disburse

WHAT IS WORKING
-------------------------
The issue only occurs on the 'View All' display of the page, and not with the 'View 2' display. The process always does end up running and finishing behind the scenes. No similar issues are noted on any other components.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users experience the interruption of having to sign back into the system, which is very inconvenient and disruptive.

Cause

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