UOM Conversion Not Happening On Inventory Stock Item Updated Thru POA (Doc ID 2135227.1)

Last updated on OCTOBER 17, 2016

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Apps release 9.2, Image 13
Tools release 8.54

ACTUAL BEHAVIOR
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Customer observes that when the UOM on a purchase order is changed via a PURCHASE_ORDER_ACKNOWLEDGEMENT message, the PO shows the correct update however the Item Availability page in inventory does not reflect the update.

For example, item A uom std EA(1) plus BOX(12ea) CARTON(120ea)
PO opened for qty 120 EA
observe: Item availability shows 120
PURCHASE_ORDER_ACKNOWLEDGEMENT message changes uom to BOX so PO is open for 120 BOX
observe: Item availability shows 120 EA which is wrong.... it should have applied the conversion rate to show 1440 EA

If the PO uom is changed directly on the PO, then Item Availability is updated to reflect the right qty

EXPECTED BEHAVIOR
-----------------------
Customer expects the Item Availability qty to be accurate in both scenarios


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get an accurate gauge of incoming qty to inventory, since the item availability page, which gives them visibility into the qty at the PO, is showing an incorrect value

Cause

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