E-PUM: When Navigating or Trying to Save Pages, Getting the Following Error Message: "Function 'onReadyState' Error: Unable to get value of the property 'toLowerCase': object is null or undefined"

(Doc ID 2138502.1)

Last updated on MAY 16, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, PeopleSoft Update Manager, PUM environment

When attempting to save Branding System Options (or navigating to various other pages),
the following error occurs.

ERROR
-----------------------
  Function 'onReadyState' Error: Unable to get value of the
  property 'toLowerCase': object is null or undefined

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Branding System Options
2. Attempt to Save

Cause

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