E-PORTAL: Org Chart Menu Incorrect In Unified Navigation (Doc ID 2138546.1)

Last updated on MAY 18, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On :  8.54 version, Portal Technology

ACTUAL BEHAVIOR  
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Org Chart Menu incorrect in Unified Navigation  

When viewing the Org Chart menu structure through Unified Navigation in Interaction Hub it shows an additional “View” option that is hidden when viewing the same menu directly in the HCM content application

EXPECTED BEHAVIOR
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It should have View option.

STEPS
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Log in to Interaction Hub as a user that has employees that report to them
Navigate to Main Menu > Human Resources > Org Chart Viewer > Direct-Line Reports you get an additional menu option “View”
If you click on this “View” option then you will get the error “There was a problem preparing the Company Directory (1000,22314) Please contact your system administrator”

Log in to the HCM application as the same user and navigate to Main Menu > Org Chart Viewer > Direct-Line Reports you will not see the “View” menu option.



Cause

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