E-PORTAL: Tools Patch 8.54.19 Breaks Activity Guide In Portal (Doc ID 2138705.1)

Last updated on MAY 17, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

Problem statement:
-------------------------------
Customer applied Tools Patch 8.54.19 to Portal Interaction Hub Environment which points to an HCM 9.2 Tools 8.54.14 database. All Activity Guides will no longer open in the Portal including delivered Activity Guides.


Environment:
--------------------
Tools Patch 8.54.19 to our Portal Environment which points to an HCM 9.2 Tools 8.54.14 database.

Unknown environment


Steps:
---------

1) Signon to the PIA
2) Select Human resources (remote folder) > PeopleTools - Portal> Activity Guides > Manage templates


Expected Behaviour:
---------------------------------
Remote page to open

Actual Behaviour:
----------------------------
Page is blank


Cause

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