EMM: Service Request Inbox Search - the User Id Is Converted Into Uppercase and Doesn't Find a Match (Doc ID 2139531.1)

Last updated on JULY 29, 2016

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When there is a user id with all lowercase, the lookup cannot find it for the Requested by field. It is also changing the userid to uppercase and then searching.

EXPECTED BEHAVIOR
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Should be able to find the user id if it exists.

Cause

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